Faqs

Frequently Asked Questions (FAQ)

 

1. What products does Jedwards Natural Oils offer?

We offer a wide selection of premium cooking oils, including coconut oil, olive oil, avocado oil, sunflower oil, palm oil, sesame oil, canola oil, and specialty oils like hemp, grapeseed, and walnut oil. All oils are available in various sizes and packaging types.


2. Are your oils organic and non-GMO?

Yes! We carry a wide range of certified organic and non-GMO oils. Each product page clearly indicates whether the oil is organic, cold-pressed, refined, or unrefined.


3. Do you offer wholesale or bulk purchasing options?

Absolutely. We specialize in both retail and wholesale quantities. You can order in bulk (5L, 20L, drums, or totes), and we offer competitive pricing for businesses and resellers.


4. How should I store your cooking oils?

Store oils in a cool, dark place away from heat and sunlight. Some oils, like flaxseed and hemp, should be refrigerated after opening to preserve freshness.


5. What is the shelf life of your oils?

Most oils have a shelf life of 12 to 24 months from the date of production. Always check the “Best Before” date on your container, and store it properly to extend freshness.


6. Are your oils safe for deep frying and high-heat cooking?

Yes, many of our oils like refined coconut, avocado, sunflower, and canola oil are ideal for high-heat applications. Be sure to check the smoke point information on each product page.


7. Do you offer sample sizes?

Yes, we provide smaller sample sizes for select oils, so you can test quality and compatibility before purchasing in larger quantities.


8. Where do you ship your oils?

We ship across Australia and internationally. All orders are processed and dispatched within 1–3 business days, and tracking is provided. Bulk orders may take longer due to freight logistics.


9. How long does delivery take?

Delivery within Australia typically takes 3–7 business days depending on your location. International shipping times vary based on destination and customs.


10. What are your shipping costs?

Shipping costs depend on the weight, size, and destination of your order. You’ll see accurate shipping rates at checkout before confirming your purchase. We also offer discounted rates for large or bulk orders.


11. Do you accept returns or exchanges?

Yes. If you’re not satisfied with your purchase or received a damaged product, contact us within 7 days of delivery. Please see our Returns Policy for full details.


12. Can I track my order?

Absolutely. Once your order is shipped, you’ll receive a tracking link via email to follow your delivery status in real-time.


13. Are your oils tested for quality and safety?

Yes. All our oils undergo rigorous quality assurance, including lab testing for purity, heavy metals, contaminants, and nutritional content. Certificates of Analysis (COAs) are available on request.


14. Do your oils contain allergens like nuts or gluten?

Our oils are naturally gluten-free. However, some oils like peanut or almond oil are derived from nuts. Please check individual product listings and contact us if you have any allergy concerns.


15. Do you offer private labeling or custom packaging?

Yes. We work with businesses to create custom-labeled oils and private branding solutions. Contact us for more information on custom orders.


16. Are your oils suitable for vegans and vegetarians?

Yes. All our cooking oils are plant-based, cruelty-free, and suitable for both vegans and vegetarians.


17. Can I use these oils for cosmetics or skincare?

While we primarily sell food-grade oils, many of our oils (like coconut, almond, jojoba, and argan oil) are also suitable for cosmetic use. However, always ensure the oil’s intended use on its product page.


18. How can I contact customer support?

You can reach us via email at support@jedwardsnaturaloils.com or use the live chat feature on our website. Our team is available Monday to Friday, 9 AM to 6 PM (AEST).


19. Do you offer discounts or promotions?

Yes, we offer seasonal sales, bundle deals, and exclusive discounts to our newsletter subscribers. Sign up to stay updated!


20. Can I buy your oils in physical stores?

Currently, we operate primarily online. However, some of our products are stocked by selected distributors and health stores across Australia.